FREE standard delivery on orders over £25*
20% OFF CHRISTMAS COSTUMES. CODE: CHRISTMAS20

Contact Us

If we haven’t answered your question in our FAQ section, please send us a message! We always aim to answer messages with 24 hours. If your query is urgent, please call us on the number below.

Message Us

We aim to respond to all enquiries within 24 hours, this may be longer at busy periods

Need some help?

Check out our FAQ section, but if you can’t find the answer you’re looking for, please message or call us.

I want to return an item, how do I do this?

If you change your mind, you can cancel your order by logging into your account on the Smiffys website, clicking on your order and requesting a refund. If you have already received your order, please refer to our Returns Policy for full details on how to return unwanted or faulty items to us.

What should I do if an item doesn’t fit?

We are unable to send replacement items. Please refer to our Returns Policy for full details on how to return unwanted items to us.

When will my order arrive?

We aim to ship orders on the day of purchase, however shipping times can be affected during peak times. Our cut off time for next day delivery is 4:30PM (excluding weekends and bank holidays). You can track your order by logging into your Smiffys.com account. You can also track your order online using the link in your despatch email. For standard delivery, you should receive your order within 5 working days.

Call us

03303 338 005

Calls to 03 numbers use free plan minutes if available. Otherwise they cost the same as 01/02 prefix calls. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Christmas Opening Times
Wednesday 27th December Open
Thursday 28th December Open
Friday 29th December Open

Orders placed after 3PM on 22nd December will not be despatched until the 27th December 2017

Orders placed after 3PM on 29th December will not be despatched until the 2nd January 2018
Opening Hours
Monday - Friday 8:30AM - 5:00PM
Saturday 9AM - 5PM
Sunday 10AM - 4PM
Bank Holidays Closed
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